I received your products, how should I store them?
All products should be stored in the freezer until ready to serve.
Can your products be refrozen?
All products can be refrozen without any loss in quality.
Where do I find the nutritional and allergy information about your products?
You can find this information on our website under Our Products.
What is the best way to serve your cakes & pies?
The best way to serve the cakes & pies is to place them in the refrigerator the night before allowing enough time for them to thaw. Cut the cakes & pies after they are thawed completely.
What are the heating instructions for the Apple Pie?
The apple pie is fully baked. Thaw first. If you would like the pie warmed, place pie on a pan on the center rack of oven. Heat oven to 325 degrees, for about 15 min. We do not recommend heating the pie in the microwave.
What are the heating instructions for the pizzas?
See Our Products on the website for complete baking and/or heating instructions. These instructions are also included with the product.
I bought some items through a fundraiser. The fundraiser is over, can I purchase more items directly from you?
Yes. You may come to our Baltimore location and pickup items or order online and have items shipped directly to your home or office. Our address is:
2010 Lord Baltimore Dr.
Baltimore, MD 21244.
Are all items available on the fundraiser brochure available for purchase online?
Due to the fragile nature or packaging of certain items, not all items are available for online purchase. Items not pictured under SHOP ONLINE, are not available for online purchase. You can come to our facility and pick up items. Our Address is 2010 Lord Baltimore Dr. Baltimore, MD 21244.
Do you offer pickup for online orders?
We don’t currently offer a pickup option for orders placed online. You may come to our facility to purchase and pick up items. Our Address is
2010 Lord Baltimore Dr.
Baltimore, MD 21244.
I placed an order online and received an error message that says to check with the merchant that my order was received. Did you receive it?
There was an error processing your order. Please call us at 410-298-2500 to verify that your order was received.
Can I order a cake and have it shipped on a specific date, to arrive for a birthday?
Yes. Place your order online and in the message box indicate when you would like the order to be shipped. Please note that we ship Monday through Wednesday only and cannot guarantee a specific arrival date.
I have family & friends out of town who would like to support my school or organization's fundraiser. If they order online, are the orders shipped to the school or to them?
Out of town family & friends can place their order online to be shipped directly to their home or office. Local family & friends may have the option of shipping items to the participants school for pick up by the participant on the scheduled delivery date.
My son or daughter is participating in a fundraiser. When someone orders online how does my son or daughter & the school or organization receive credit for the sale?
Make sure persons ordering online enter your participant’s 6 digit code.
How do I create a participant code for my child?
Your brochure packet will contain your Organization Code. With this code in hand, simply select the participant account set up link under Our Fundraisers. You will have to register your son or daughter here as well as provide an active e-mail account.
How can I tell who has placed orders for my son or daughter?
When orders are placed on behalf of your child, a copy will be sent to the e-mail address provided during this quick registration process. Using your participant code and password, you can click on Participant Log In under Our Fundraisers to check orders.
All of our brochures & money have been turned in. What happens next?
You may use our convenient and easy to use UTally spreadsheet to total and email your orders.
Click here. Or fax all of your Yellow Summary Sheets to us, include a cover page with the number of pages you are faxing and number each page consecutively in the upper right hand corner. If you are unable to Fax, make copies of each Yellow Summary Sheet and mail them to us. Our address is:
2010 Lord Baltimore Dr.
Baltimore, MD 21244.
Our Fax number is 410-298-2502
Do you have a toll free fax number?
We currently do not have a toll free fax number.
Do we collect sales tax?
No, you do not have to collect tax on our food programs.
